Issue

  • File-level scanning of some email servers, backup software, Customer Relationship Management (CRM) software, etc. causes abnormal system behavior
     
  • Use ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning
     

Solution

 ESET Remote Administrator 5 users: Click here to view instructions for 5.x products

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

Exclude specific applications or folders from Real-time scanning in ESET Remote Administrator

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

  2. Click Admin   Policies, select your policy for client computers and then click Policies  Edit.

Figure 1-1
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  1. Expand Settings, click Antivirus and then click Edit under Exclusions.

Figure 1-2
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  1. Click Add, type the directory that you want to exclude from scanning into the Specify directory path field and then click OK.

Figure 1-3

  1. Click Save when you are finished adding exclusions.

Figure 1-4

  1.  Click Finish to save your changes.

Figure 1-5
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