Issue

  • Add ESET License Keys or security admin credentials to ESET Remote Administrator

Solution

 

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  2. Click Admin License Management.
     
  3. Click Add Licenses.

Figure 1-1
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  1. You can add a license to ESET Remote Administrator (ERA) three ways, click the appropriate link below to view instructions for that method: 


Add a License Key

As a license owner, you can add your license using the License Key that was emailed to you following the purchase of your ESET product (if you do not know your License Key, click here to retrieve it). Expand License Key, type the License Key that you want to add into the blank field and click Add Licenses. 

Figure 2-1
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Assign Security Admin Credentials

Using ESET Licese Administrator (ELA), a license owner can delegate the management of multiple licenses to Security Admins.

  • Licenses cannot be divided into smaller derivations, assigning a license to a Security Admin will grant them ability to manage all units included in that license.
     
  • A license owner can assign multiple licenses to a single Security Admin. After creating a Security Admin account, the Security Admin can synchronize the licenses in their ELA account with ESET Remote Administrator to allow for the remote activation of ESET products. 
     
  • ELA only allows a license owner to view one license at a time, so we recommend that license owners create a Security Admin account for themselves to make management of multiple licenses easier, and for use when activating products using ESET Remote Administrator.

 

To authorize a Security Admin

  1. Navigate to ESET License Administrator and log in using your license key.
     
  2. Click License   Authorize Administration.

Figure 3-1
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  1. Type the email address for the user that you want to authorize into the Security Admin E-Mail field and clickAuthorize Administrator. An email will be sent to the address you specified with instructions for the Security Admin to activate their account.
     
  2. After receiving their Security Admin email from ELA, the new Security Admin should click Click here to create an account and accept this request.

Figure 3-2

  1. The new Security Admin should complete the fields in the account creation form, select the check box next to I agree to the ESET Terms of use and then click Register. If a Security Admin already has an account, only a notification email will be sent when they are assigned additional licenses.

Figure 3-3

  1. Continue to the next section below for instructions to sync a Security Admin account in ERA.

 

To sync your Security Admin account with ESET Remote Administrator

  1. After receiving your Security Admin email and creating a Security Admin account, open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.
     
  2. Click Admin    License Management.
     
  3. Click Add Licenses, expand Security Admin Credentials, type your Security Admin Login and Password into the appropriate fields and click Add Licenses.

Figure 3-4
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